@Deming14Points Tweets for 01/16/12 (Pt 2): Deming’s 14 Points ("Quality & Productivity") Applied to L.A. City Hall and Industry, At Large, for 2012 [Tweets by @ZumaDogg Aka: "Heir to the Thrown"]

[PICTURED: 14 Points from the guy on the left, applied to L.A. City Hall for 2012, by the guy on the right.]


  • Good thing politicians are elected by special interests/unions=not grassroot voters.Why Garcetti moves ahead against ALL COMMUNITY FEEDBACK! about 3 hours ago
  • ANALYTICAL=Build skyscraper under guise, “will allow for small green spaces.” HOLISTIC=What about roads, schools, pipes, LAFD, LAPD, etc.?about 3 hours ago
  • #14Points: Move from analytical to holistic thinking. HOLISTIC=Look at WHOLE system/picture, not just ONE part. EX: Don’t build skyscraper for “small green spaces.” about 3 hours ago
  • Reason #14Points are used to continuously improve your system: So you reduce waste and reduce cost, so you can stay competitive/in business. about 3 hours ago
  • COMMISSION PROBLEM: Lady walks in for a red pair of shoes. Clerk gets bigger commission on green shoes. Pushes green. Loses sale/customer. about 3 hours ago
  • #Deming, “Match product to ‘voice’ of customer.” In radio, I’d walk into club=see what songs packed or cleared floor. Pack=MORE. Clear=LESS. about 3 hours ago
  • @Deming14PointsGLOSSARY: “Q&P”=Quality&Productivity. “#EmptyE or #EE”=Empty Exhortation (“ZERO TOLERANCE!”/No Plan), “#BWM”=By What Method. about 4 hours ago
  • No shame for a politician changing position, based on public feedback and an open mind. But, can’t change each time, based on crowd! #EmptyE about 4 hours ago
  • NO SHAME TO @Deming14Points?: Politicians are criticized for changing position. Thought you are supposed to take feedback/be open/flexible? about 4 hours ago
  • STATS: Radio does market research, taking snapshot of fan music faves. But, basing NEXT weeks list, on LAST week’s stats=recycled air/stale! about 4 hours ago
  • #Deming=”Statistician.” But, says, “useless unless used to predict.” Need to say, “Based on (blank), THIS result was produced. NOW, do THIS! about 4 hours ago
  • Good worker is 15 mins late, EVERYDAY, THOUGH U THREATEN TO FIRE! (Drops kids @school) What do you do? Wait 15 mins. Good help=HARD TO FIND! about 4 hours ago
  • #14Pts: KEEP or LOSE CUSTOMERS 4 LIFE: After mini-mart clerk told me had to spend $10 to use credit card, I go down street for ALL biz, now. about 4 hours ago
  • DIDN’T READ @DEMING14POINTS: Went to pay $8.95 in 3X-overpriced items @mini-mart, on credit card. Clerk said, “$10 min.” Got $0.00 business. about 4 hours ago
  • @DEMING14POINTSEXCLUSIVE: Text/Photo of ’92 letter from Dr. W. Edwards Deming, in response to my question and article:http://t.co/HCr66qQzabout 5 hours ago
  • “Mandatory drug tests in lieu of education/counseling is attempt to produce quality by inspection. As a way of life, it doesn’t work” Deming about 5 hours ago
  • VIDEO: L.A. Mayoral Candidate @DavidSaltsburg on Fox-11 discussing PLAN to embrace @Deming14Points at City Hall.http://t.co/7AEuVUfWabout 5 hours ago
  • Thanks to “Quality Digest” for publishing my “14 Points,” that @tonyrobbins called, “fabulous.” @MarkGraban Post:http://t.co/MSofwYdhabout 5 hours ago
  • “Q&P” MUST READ: “Interpreting Deming’s 14 Points.” “Well Done” – #Deming Published by “Quality Digest.” EZ read.http://t.co/k7wXcSg9about 5 hours ago
  • “INTERPRETING DEMING’S 14 POINTS” – WARM UP: DEMING 4-DAY SEMINAR NOTES (Excerpts):http://t.co/SdyMnniM(by @ElectZumaAka: @ZumaDogg)about 5 hours ago
  • RT @stzlyee: NEW by @ZumaDogg: #Deming14Points in REAL WORLD Office Reality:http://t.co/EocafP0H[LOVE RTs on “Q&P #14Points!] about 5 hours ago
  • HOW MANY COOKS IS TOO MANY?: US Census Bureau=There are 39,000 governments that have or can be given authority to regulate private land use. about 7 hours ago
  • Example of bonus/commission/”goal” incentives is the subprime mortgage/housing crisis. A bonanza for those on commish/bonus! Overall system? about 7 hours ago
  • CONTROVERSIAL 14PT: NO BONUSES! Makes goal to hit bonus target. Doesn’t create cooperation=creates competition. Why help co-worker beat you? about 8 hours ago
  • GOTTA take staff OFF commission: Sell customer wrong product to fit goal=LOSE customer 4 life. Met monthly goal?=don’t sell till next month! about 8 hours ago
  • Most CONTROVERSIAL of 14points: You GOTTA take your sales staff off commission. Most people can tell, second they walk in door, if they are. about 8 hours ago
  • Even if people are paid by hour/not their $ wasted: People LIKE to do GOOD jobs & don’t like YOUR broken system making them do bad ones. about 8 hours ago
  • Managing by fear (“Screw up, you’re FIRED=U can be replaced!”) IS hard crutch to drop, but when you replace w worker dignity=easier 4 all! about 8 hours ago
  • Airport security checks for expl*sives is EXPENSIVE cause PEOPLE are expensive. One dog is more effective than 50 people. ANSWER: More dogs! about 8 hours ago
  • If u r restaurant owner, staff will drop plates/glasses, upon occasion=no matter HOW many times you say, “Next person to drop one IS FIRED!”about 8 hours ago
  • #14Points: Managers must have “knowledge of entire process/system”: Will CALL for “0% error,” even if 3% mechanical error is built-in rate. about 8 hours ago
  • I think the LOUDEST point #Deming14Points attempts to make is, “YOU CANNOT IMPROVE QUALITY VIA INSPECTION!” #14Points=How to achieve w/out. about 8 hours ago
  • Thanks for RTs: @lauracrandall@demingsos@markgraban@electzuma@zumadogg@jordi_cabre@demingc@pimathman: See blog:http://t.co/T6bOZM20about 8 hours ago
  • Thanks for RTs: @nicoleradziwill@wdfuhrman@kwheaton@elliotrosenberg@pujalords@vadiskrebs@pimathman@janebozarth@hjarche @jodatuabout 8 hours ago
  • Thanks for RTs: @nvadulted@guv_girl @kzutter@conroychristina@lacitycouncil@joymaster@manage_lead@mattchallacombe@itsmninja@mgdopel about 8 hours ago
  • #Deming14Points is AGAINST ranking and grading. Because we don’t need “Moody’s” to tell us City of Los Angeles has been “downgraded.” about 18 hours ago
  • HOW TO LOSE CUSTOMERS: Treat them as @LACityCouncil#LAHD (Housing Dept) treated residents. #FBI now probes. Biz/Residents left! NO REVENUE! about 19 hours ago
  • So then HOW do you get kids to learn, or workers to work, if you don’t grade, rank and compare them? #Deming created #14Points. #whatitsfor! about 19 hours ago
  • Problem w student AND teacher test grading. Teacher doesn’t prepare students for skills needed for jobs. Prepares students to pass test. -ZD about 19 hours ago
  • Did you know amidst biggest budget crunch in L.A. City history, @LACityCouncilcouldn’t find ONE CENT to reduce in waste, previous 5 yrs? about 20 hours ago
  • DO U SEE THE MADNESS!?: @LACityCouncil“Quality & Productivity” Commish=ARGUING w/CAO about “Q&P” Award Ceremony, amidst BIGGEST cuts, EVER! about 20 hours ago
  • MORE L.A. CITY “Q&P” COMEDY: Went to “Q&P” meeting @CityHall. ENTIRE MEETING was “we need to still have ‘Q&P’ awards amidst budget cuts! DOH about 20 hours ago
  • Q: What do “Left of Communism” @RBReich (Rob Reich) & pragmatic @NewtGingrichBOTH have in common? A: Vocal to claim, “disciples” of Deming. about 20 hours ago
  • “I, too, as you may know, am a Deming fan. I think your synthesis of his work (“Interpreting Deming’s 14 Points”) is fabulous.” @TonyRobbins about 20 hours ago
  • Reason tweet below is funny in #Deming14Points world, is because ranking of individuals does not prevent someONE from being LOUDEST in room.about 20 hours ago
  • 14PT COMEDY: Since studying 14 Pts, got touchy @ security guard who said, “You’re the LOUDEST one in the room.” I said, “SOMEONE has to be!” about 20 hours ago
  • @ZumaDogg AS L.A. MAYOR=DAY 1: “Department Heads, draw flow chart of dept’s processes. City workers, how can I help you untangle this mess?”about 20 hours ago
  • FYI: If it’s a quote from Deming, here, will tag tweet, -#Deming. No tag=original comment of DS/ZD. (Will tag when room. Tweets below-DS/ZD) about 20 hours ago
  • IF YOU TIED BOTH HANDS BEHIND @LACityCouncil‘s BACK; GAG & BLIND-FOLDED=hard to believe they could do much worse:http://t.co/ea2iJYUCabout 20 hours ago
  • If this @LATSteveLopezstory on @LACityCouncilCOMPLETE/TOTAL BUFFOONERY of Q&P doesn’t wake em up! #14Points…http://t.co/lG5IG5X2about 21 hours ago
  • If you DEMAND “Quality & Productivity,” I can ASSURE you, you won’t get any. If you are a good manager, you don’t even have to remind. -DS about 21 hours ago
  • “Quality&Productivity” is not something you can measure, cause it’s the immeasurable that is the problem. It’s an art form/work in progress. about 21 hours ago
  • “Quality&Productivity” is something that is never finished. Apple did a good job demonstrating that. You never graduate from improvement. DS about 21 hours ago
  • #Deming was old guy in a suit, so he got away with it, but SHEER comedy in way he’d poke fun at mngmt he was sitting in front of. #cluelessabout 21 hours ago
  • Check out this online newspaper edition. Includes @Deming14Pointscontent from NEW twitter account just launched:http://t.co/PI3GXphiabout 22 hours ago
  • “Comedy Corner”: Manager says to staffer, “Watch register, I’ll be right back.” 2 gunman rob store. Mngr says, “I TOLD YOU=WATCH REGISTER!” about 22 hours ago

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